Hotel Policy

PRIVACY POLICY

MISSION

To ensure the sustainability of the corporate culture built on the absolute satisfaction of guests and employees.

To provide quality service that reflects Wyndham Worldwide standards.

To provide guests with a unique accommodation experience beyond expectations.

To make decisions and realize them with the awareness of responsibilities towards society and the environment.

VISION

To be an innovative, pioneering, reliable and longed-for brand that values its guests and employees, distinguishes its place in the sector with its corporate management approach and service quality, provides excellent and quality service to guests from all over the world, is aware of its responsibilities towards society and the environment, is loyal to its values, gives its guests special feelings, provides the best service with its guest-oriented approach.

As a world leader in the accommodation and travel industry, to welcome guests with iconic brands and ´COUNT ON ME´ signature. Count on Me

To feel responsibility towards guests,
To be respectful in every sense,
To provide them with great service with all our experience.
To offer different and qualified accommodation, food and beverage services under a strong brand.
To turn the magical moments of our guests of all ages into magical memories.
To fulfil the expectations of our guests and employees, to make them feel that their thoughts and ideas are important, to create a happy and peaceful environment. Our slogan; Wherever you go, La Quinta by Wyndham Abu Dhabi Al Wahda will say “WELCOME” to you. As La Quinta by Wyndham Abu Dhabi Al Wahda Hotel, we never give up our principle of guest satisfaction by providing quality and safe products / services of the products produced within the food chain in the tourism sector in which we operate, and by prioritizing guest needs and expectations:
To ensure the continuity of food safety by applying the rules and standards set by legal and regulatory authorities in all our activities.
To ensure the production and presentation of products that comply with defined and measurable quality criteria, that are not physically, chemically or microbiologically contaminated, that will not endanger human health: natural, healthy, delicious, in accordance with guest demands and expectations.
To adopt and implement a trained and conscious personnel approach at all levels, to carry out continuous training activities to increase the knowledge and skill levels of the personnel,
Monitoring, controlling and ensuring the compliance of food processes from purchase to consumption.
Informing our guests and employees about allergens, establishing and maintaining an effective communication network,
To continuously increase operational efficiency by following technological developments.
To prevent pollution, to reduce or recycle wastes at source as much as possible and to ensure appropriate environmental conditions,

OUR VALUES

RELIABILITY Believing that we can reach our values and goals together.

To be loyal to the brand, to own it and to carry it to a good future.

GUEST FOCUS To know, learn, follow, priorities and meet guest requests and desires with better quality service than they expect, thus ensuring that guests leave the hotel as a “Friend of La Quinta by Wyndham Abu Dhabi Al Wahda

FRIENDSHIP AND RESPECT Being in a state of mutual respect, trust and friendly behavior. HONESTY Transparency, confidentiality, being open to audit.

SOLUTION FOCUS To solve the problems of our facility in an effective and efficient working environment by removing them from the chaotic environment.

GUEST CARING To always establish warm communication with our guests, to make them feel like they are with their favorite people at home.

TEAM SPIRIT To realize successful operations in every field with the support of the management in which all departments are in constant communication within the understanding of widespread responsibility and to achieve our annual targets in the best way.

RESPONSIBILITY To act honestly with a sense of responsibility while providing service to the guests we serve, to create awareness

QUALITY SERVICE Always trying to do better, believing and constantly looking for ways to succeed.

PEOPLE-ORIENTEDNESS Believing that the basis of quality and efficiency comes from our staff and constantly looking for ways to succeed.

ENVIRONMENTAL SENSITIVITY To be aware of environmental and social responsibility

OUR ENVIRONMENTAL POLICY

As La Quinta by Wyndham Abu Dhabi Al Wahda management and employees, within the scope of Environmental Management System

To ensure continuous improvement for a sustainable environment by prioritizing our relationship with the environment in our activities,
To fully comply with national environmental legislation and to follow international legislation,
To ensure that our wastes are reduced at source in line with the National Waste Legislation and disposed of through enterprises authorized to process the relevant waste types,
Organize comprehensive training activities in order to raise awareness on environmental protection and take the opinions of our employees,
To provide information in order to ensure customer support for our environmental policy and to evaluate the feedbacks as a means of continuous improvement,
To inform and guide our employees and guests in line with this purpose by taking saving measures regarding the use of natural resources,
To carry out studies to ensure that renewable energy sources are preferred instead of exhaustible sources in the expenditure of energy resources,
We will prefer businesses that produce environmentally friendly products and provide services in our supplier selections,
We are committed to protect the rights of future generations on the environment and natural resources by following Sustainable Management Policies.

SUSTAINABILITY POLICY

As La Quinta by Wyndham Abu Dhabi Al Wahda Hotel, with the awareness that we are a facility that creates employment in today’s tourism sector, strives to protect natural resources and leave them to future generations, enables people of different religions, races and nationalities to better understand each other, contributes to the national economy by supporting local producers, and plays an extremely important role in promoting cultural heritage;

To ensure that tourism businesses benefit in the long term, to increase continuity and competitiveness in order to continue to grow,
To maximize the contribution to the host destination, including increasing the local spend of our visitors,
Work to prevent the exploitation of vulnerable groups without discrimination on the grounds of race, gender, disability, etc., and to increase the number and quality of local jobs created by tourism, including by improving wages and quality of services
To pursue the equitable distribution of economic and social benefits from tourism, including the improvement of opportunities, income and services for the poor,
To provide a safe and satisfying experience to all visitors without discrimination on issues such as race, gender, disability,
Involving local administrations in the processes of planning, management and development of tourism in the region in consultation with other stakeholders of tourism,
Maintain and improve the social structure and quality of life of local people, including access to resources, facilities and life support systems, without causing social degradation and exploitation,
To protect and strengthen the quality of urban and rural areas and to prevent physical and visual deterioration of the environment,
To support the protection of natural areas, habitats and wildlife and to minimize potential damage,
To minimize the use of limited and non-renewable resources in the development or operation of tourism companies and services,
To minimize air, water and land pollution and waste generation from tourism enterprises or visitors,
To respect and strengthen the culture, traditions and historical heritage inherent to the people of the United Arab Emirates,
We are committed to comply with all applicable environmental laws, regulations, bylaws and regulations, and to share our policy with our guests, employees, suppliers and stakeholders with the principle of sustainability.

SUSTAINABLE SUPPLY CHAIN POLICY

As LA QUINTA BY WYNDHAM ABU DHABI AL WAHDA HOTEL, we endeavor to build strong relationships based on trust with all our stakeholders and to create sustainable value. We also consider it among our primary responsibilities to observe and ensure the compliance of our business partners with environmental, ethical and social standards. In this context, we aim to create a responsible supply chain by sharing our sustainability approach with all our suppliers. In line with this approach, our entire supply chain

Information to raise awareness about our sustainable supply chain management,
Evaluating our suppliers in terms of their environmental and social performance in procurement processes,
Working with business partners who care about the development of their employees and society, managing their environmental and social impacts,
Work with local suppliers where necessary,
Working with suppliers that are environmentally certified and prohibit the use and sale of threatened species,
Prefer reusable, returnable, recycled products,
In particular, avoid the consumption of plastic packaging,
We strive to improve our relations with our suppliers by conducting audits at certain periods and to monitor their sustainability practices, and to fulfil our commitments in this regard.
In this context, our suppliers and business partners To act in compliance with all policies of our company, Comply with all international and national regulations, Add an article stating a common refusal and zero tolerance policy on child labor, general and sexual exploitation of children,

Not to discriminate on the basis of race, language, religion, gender, marital status, disability, age, social class, political opinion,
Not to accept any form of physical abuse, verbal harassment and mobbing in the work environment under any circumstances
To protect the rights of employees such as salaries, holidays and insurance in accordance with the laws of the United Arab Emirates,
Within the scope of supplier audits, we expect them to transparently share documents showing compliance with environmental and sustainability principles when necessary, and we are committed to our cooperation on relevant issues.

CHILD PROTECTION POLICY

La Quinta by Wyndham Abu Dhabi Al Wahda Hotel is committed to protecting children against both general and sexual exploitation. We understand our unique position to help detect, prevent and report incidents of child abuse and exploitation occurring in or around our hotel. For this reason, the Child Protection policy is mandatory for La Quinta by Wyndham Abu Dhabi Al Wahda Hotel staff. Policy violations; leads to disciplinary action, including possible dismissal. In addition, the Child Protection Policy must be applied in all situations where La Quinta by Wyndham Abu Dhabi Al Wahda Hotel and its partners work. If there are violations for the collaborating institutions, it causes the cooperation agreements to be canceled and the relations to be suspended. In relevant cases, appropriate official actions are taken in accordance with the law. In line with this policy,
To provide environments/opportunities within the facility that will contribute to the development of children, where they can easily express their thoughts, wishes and feelings, and where they feel free and comfortable,
Celebrating their small successes at every opportunity, encouraging them, and providing guidance in their communication with other children to enable them to understand each other’s feelings and thoughts,
To teach our entire team the types of child abuse (physical, sexual, emotional abuse and neglect), to provide training on child abuse reporting practices and our social responsibilities in this context,
Be aware of parents’ attitudes and behaviors towards their children, signs of physical-verbal-psychological violence or neglect, and be careful in the face of such cases,
To add a clause to the contracts we make with our suppliers and subcontractors stating a common rejection and zero tolerance policy regarding general and sexual exploitation of children,
We are committed to increasing our guests’ awareness on this issue through relevant information and guidelines on how to report suspicious cases, as shown on guest notice boards and destination guides in guest rooms, and to be in constant dialogue with local authorities and child protection institutions in our region

OUR QUALITY POLICY

Wyndham Hotel Group is the world’s largest and most diverse hotel company. Wyndham Hotel Group proudly offers “Wyndham Rewards,” the industry’s largest hotel loyalty and rewards program in terms of number of participating hotels. As La Quinta by Wyndham Abu Dhabi Al Wahda Hotel, the most important part of this company in UAE, we, as La Quinta by Wyndham Abu Dhabi Al Wahda Hotel, aim to provide useful services to our guests, primarily to increase the satisfaction of all our guests with the services we provide with an attitude that aims for perfection;
To keep guest satisfaction at the highest level in the products and services we provide, to manage guest feedback effectively, to eliminate transactions that do not create value, to deliver on time with the effective use of resources, and to create a Quality Management System that aims for continuous improvement,
To ensure the formation of a participatory and pluralistic management approach in our institution and to this end, to encourage leadership and employee participation in all our processes,
To increase training, cultural and sports activities for continuous development, to raise awareness in all segments of society about the benefits provided by these activities and to ensure their dissemination to the base, and in this way to ensure the formation and establishment of corporate culture,
To ensure and enforce applicable conditions by constantly monitoring the effectiveness of the Quality Management System and making necessary improvements,
To create, implement and carry out effective quality management systems in all processes in our institution in order to provide sustainable service at the level of international standards,
To create a fast and effective working system by using technological opportunities in corporate communication with our suppliers and guests.

PRIVACY POLICY

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